Privacy Policy

Nexus Care Solutions t/a Nexus Home Care (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services.

By accessing or using our website, you consent to the collection and use of your personal data in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of personal data:

Contact Information: Name, email address, phone number, and postal address.
Payment Information: Details for processing transactions, such as credit/debit card details.
Technical Information: IP address, browser type, device information, and usage data from our website.
Health and Care Information: Only when required, such as during recruitment for healthcare roles or home care services.

2. How We Use Your Information

We use your personal data for the following purposes:

To Provide Services: To deliver the home care and healthcare staffing services you have requested, including recruitment and staffing solutions.
To Process Payments: To process payments for services rendered or job applications.
To Improve Our Services: To enhance the user experience, analyze website usage, and improve our content and services.
To Communicate with You: To respond to inquiries, provide updates, and notify you of promotions, opportunities, or changes to our services.
To Comply with Legal Obligations: For compliance with UK laws, including the General Data Protection Regulation (GDPR).

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share your data in the following cases:

With Service Providers: We may share your personal data with third-party service providers, such as payment processors and analytics providers, who assist in running our website or delivering services.
With Legal Authorities: If required, we may disclose your personal data to comply with legal obligations, government requests, or to protect our rights and interests.
For Recruitment Purposes: If you apply for a job, we may share your personal data with third-party recruiters or healthcare facilities where you may be placed.

4. Data Security

We take appropriate measures to protect your personal data from unauthorized access, loss, misuse, or alteration. While we strive to use commercially acceptable means to protect your personal data, please be aware that no method of transmission over the internet is 100% secure.

5. Retention of Your Data

We will retain your personal data only for as long as necessary for the purposes outlined in this Privacy Policy. After that, your data will be securely deleted, unless we are required to retain it for legal or regulatory purposes.

6. Your Rights

Under UK data protection law, you have the following rights:

Access to Your Data: You have the right to request access to the personal data we hold about you.
Correction of Your Data: You can ask us to correct any inaccurate or incomplete personal data.
Erasure of Your Data: You can request the deletion of your personal data, subject to certain exceptions.
Objection to Processing: You have the right to object to the processing of your personal data for specific purposes, such as marketing.
Data Portability: You may request to receive your personal data in a structured, commonly used format to transfer to another provider.
Withdraw Consent: If we rely on your consent to process your data, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us using the details below.

7. Cookies

We use cookies and similar technologies to improve your experience on our website. For more details, please refer to our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites that are not controlled by us. This Privacy Policy only applies to the data we collect on our website. We encourage you to review the privacy policies of those third-party websites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Please review this policy periodically for the latest information on our privacy practices.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal data, please contact us at:
Email: admin@nexushomecare.co.uk